Tips for Being a Good Support Person (from The Healing Center, full article linked above):
1. Listen. Listen. Listen.
Try not to interrupt or overreact with your own thoughts and feelings. You may need to process your own reactions with someone to support you too. Most importantly, the survivor needs you to “be there” for her/him. Let them know that you are open to hearing anything they wish to share, and that although it’s painful and upsetting, you are willing to enter those difficult places with them and to receive their words with respect. Ask how you can be of help in the healing process and honor the answer. Acknowledge and validate the survivor’s feelings. If you have feelings of outrage, compassion, pain for their pain, do share them. There is probably nothing more comforting than a genuine human response. Just make sure your feelings don’t overwhelm theirs.
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